Case Study: Providing Extra Resources for an In-House Team
The Challenge
The customer's IT staff were becoming overworked due to growth in demand and limited resources, and a wide range of systems which needed support.
Our Solution
We put in place arrangements to act as an extension of the inhouse IT department for this company. We carry out a wide range of tasks, including server builds, user management, PC and notebook builds, data transfer and recovery, problem solving, backup and anti-virus monitoring.
Work is carried out onsite or remotely as required. With VPN connectivity we are able to take remote control of servers and workstations on the customer's site to carry out the work in many cases.
Our experience, high level of training, and familiarity with the customer's systems means that we are able to work effectively with minimal supervision. We use a helpdesk management tool to provide feedback on each assigned job.
